Privacy Policy

Last updated: 11/09/2024

In this Privacy Policy, 'us' 'we' or 'our' means Allotrac Services Pty Ltd t/as Allotrac Services Pty Ltd (ACN 603 228 164).

Allotrac Services Pty Ltd is in the business of providing Transport Management Software as a Service & Related Professional Services.

We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information. We perform these activities in accordance with the Australian Privacy Principles that are contained in the Privacy Act 1988 (Cth) (Privacy Act).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable.

01. Types of personal information we collect:

We may collect the following types of personal information about you:

  • your name
  • your personal telephone number
  • your work telephone number
  • your mailing address
  • your IP address and/or device login
  • location data
  • your email address

We may collect the above types of personal information directly from you, or from third parties. We may collect this personal information:

  • when you register to use our services on our website
  • when you buy a product or service from us
  • when you communicate with us through correspondence (including chatbots and email)
  • via social networking sites (eg Facebook, Twitter and Instagram) when you interact with our websites, services, content, and/or advertising and media campaigns
  • when you invest in our business or enquire about potentially investing in our business

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

02. How we collect, hold, use and disclose personal information

We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our website, services and/or mobile apps
  • to operate, protect, improve and optimise our website, services and/or mobile apps, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing
  • to send you services, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties

Allotrac Services Pty Ltd takes reasonable steps to protect personal information it holds from misuse, interference and loss, as well as unauthorised access, modification or disclosure. These reasonable steps include:

  • secure servers in our chosen data providers data centre
  • user authentication and password protection to allow access only to those granted within Allotrac and who have an email address with an allotrac.com.au domain.

03. Further information about disclosure

We may disclose personal information for the purposes described in this Privacy Policy to the following classes of person:

  • our related bodies corporate
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you)
  • payment systems operators (eg third party merchants who process your credit card payments)
  • our existing or potential agents, business partners or partners
  • specific third parties authorised by you to receive information held by us
  • anyone to whom our assets or businesses (or any part of them) are transferred
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Where we disclose your personal information to third parties for these purposes, we will request that the third party handle your personal information in a way that is consistent with this Privacy Policy and the Privacy Act.

04. Direct Marketing

We may send you direct marketing communications and information about our service and/or products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth). You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by clicking the unsubscribe link displayed in our marketing communications.

05. Testimonials

We may display personal testimonials of satisfied customers on our website or other marketing channels. With your consent, we may post your testimonial along with your name. If you wish to update or withdraw your testimonial, you can contact us using the contact information below. We may also contact you to request you to provide us with a testimonial, this could be via email communications sent from Allotrac.

06. Disclosure of personal information outside Australia

Allotrac Services Pty Ltd may disclose your personal information to third parties located in . We may do this so that these overseas entities are able to perform certain business activities on Allotrac Services Pty Ltd's behalf that involve use of your personal information (such as telemarketing, database maintenance, IT services).

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Privacy Act (including the Australian Privacy Principles).

07. Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

08. Third Party Service Providers

We may share your information with third party service providers who provide services to us to help with our business activities. These companies are authorised to use your personal information only as necessary to provide these services to us. These services include customer service, sending marketing communications, research and analysis, hosting, backup, cloud computing infrastructure. Allotrac takes steps to ensure that information is treated confidentially by third party service providers. If you would like more information on the services we use, please contact us using the contact information below.

The following services will be acting as data processors of your information. We therefore advise you to read their privacy policies:

  • Zoho
  • Twilio Segment
  • June.so
  • Google
  • Amazon AWS
  • Intercom
  • Microsoft (Bing)
  • Customer.io
  • Webflow
  • Facebook
  • Reddit
  • LinkedIn
  • VWO
  • Userflow

09. Online Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Google Ads and Google Analytics Advertising features are used together to connect website visitor activity on https://allotrac.io with the Google Ads advertising network. Google Ads remarketing may display relevant ads on sites across the Internet, tailored to you based on your activity on the Allotrac website, by placing a cookie on your machine. Google may also collect visitation information and associate it with Google information from accounts of signed-in users who have consented to this association for the purpose of ads personalisation. This Google information may include end user city-level location, device details search history, YouTube history, and data from sites that partner with Google. This data is used to provide aggregated and anonymised insights into user behaviour which is used to improve services and for ads personalisation in Google Ads. You can update your preferences or opt out of this process at https://www.google.com/settings/ads . In addition to Google, we may share information about your use of the website, your purchases, and your interaction with our ads with other third party advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

You can opt out of targeted advertising by going to the links below:

10. Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

11. Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

12. Access to and correction of personal information

If you believe that any personal information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by using the information in the ‘Contact Us’ section of this Privacy Policy. We rely in part upon customers advising us when their personal information changes.

You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act. Upon request we will take reasonable steps to ensure that your personal information is corrected, however we may also need to verify your identity. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

13. Your choices

You have certain rights relating to personal information that we hold about you. You have rights to:

know what personal information we hold about you, and to ask us to correct or update it if you believe it’s incorrect, misleading or not current. request a copy of the personal information we hold about you. users in some jurisdictions may have additional rights, such as the right to request we cease using personal information or delete it.

You can enquire about or exercise these rights by sending an email to support@allotrac.com.au

The length of time we retain personal information depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

14. Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us the information in the ‘Contact Us’ section of this Privacy Policy. Please include your name, email address, telephone number and a detailed explanation of your complaint. We will acknowledge your complaint and respond to you regarding your complaint within 10 business days. This response will include information about the further steps you can take if you think that we have failed to resolve the complaint satisfactorily.

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us.

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