Introducing "Automated Workers": Your On-Demand Transport Op Digital Team

We’re excited to announce Automated Workers, a new way to scale your operations without adding to your headcount. Instead of just a simple chat interface, we’ve built a platform where you can design custom digital employees that actually do the work for you.

An Automated Worker is a specialised assistant that you define. You give it a name, a specific job description, and the "tools" it needs—like a phone line or an email inbox—to execute tasks across your business 24/7.

See it in Action: Our very own Joel Kota will be debuting a live demonstration of Automated Workers at TruckShowX in the Hunter Valley. If you're attending, come see how these agents handle live freight queries in real-time.

Real-World Impact: Transport & Manufacturing

For our clients in logistics and manufacturing, these workers act as a force multiplier for your operations teams. By giving these workers "hands" in your Allotrac.io system, they become an integrated part of your workflow.

📞 The 24/7 Dispatch & Freight Agent

Traditional customer service for freight is often bogged down by "Where is my shipment?" calls.

• The Benefit: Your Automated Worker answers the phone using a natural voice. Because it has a direct link to your Allotrac.io data, it can instantly pull live GPS coordinates or job statuses to give the caller an accurate ETA.
• Operational Win: This eliminates hold times and frees your human dispatchers to focus on complex problem-solving rather than repetitive status checks.

📧 The Automated Logistics Coordinator

Managing an inbox full of quote requests and scheduling tweaks is a full-time job.

• The Benefit: You can assign a worker to "own" a specific email address. It reads incoming requests and can automatically create new jobs directly in Allotrac.io based on the details in the email.
• Operational Win: If a regular customer emails a booking request, the worker parses the pickup and delivery points, sets the time, and adds it to your deck for approval. This ensures no lead falls through the cracks and removes manual data entry.
  
  

How It Works (In Plain English)

You don’t need to be a developer to get started. Setting up a worker follows three simple steps:

1. Define the Role: Give your worker a name (e.g., "Hunter Valley Dispatch") and tell it exactly how to behave (e.g., "Prioritise urgent delivery queries and escalate billing issues to the office manager").
2. Give it "Hands": Grant your worker access to a phone number to talk to customers, an email account to manage correspondence, and permission to read/write to your Allotrac.io environment.
3. Start the Shift: Once activated, the worker listens and responds instantly. Because it uses "live streaming" technology, the conversation flows naturally—if a customer interrupts the AI while it's speaking, it listens and adjusts just like a human would.

Why This Matters for Your Operations

The goal of Automated Workers isn't just to have "more tech"—it's to remove the manual friction that slows down your supply chain. By automating the front-line communication and the backend data entry into Allotrac.io, you reduce overhead, eliminate human error, and provide your clients with instant answers, every single time they reach out.

This feature is coming soon.

Sign up now to get your Allotrac.io account set up and be ready for Automated Workers at launch, plus instant use of the wider benefits of Allotrac.io.