Frequently Asked Questions

Is Allotrac a freight forwarder?

No, but you will be able to integrate Allotrac with freight forwarding services.

Do I need an allocator to use Allotrac?

Yes, you will need an allocator or dispatcher to utilise Allotrac.

Is Allotrac plug and play?

Yes, once you choose a subscription plan simply follow the onboarding steps to get Allotrac set up with your company's data and get your drivers to download the companion app on their phone or tablet.

What are the benefits of using Allotrac?

Allotrac integrates with key business systems to eliminate paperwork and reduce unnecessary data entry, saving you hours in administrative costs. Our software gives you complete control over your entire transport operation with real-time access to job and vehicle information. This allows you to consistently meet customer and organisational requirements while simultaneously maximising your operational efficiency.

What is Allotrac?

Allotrac is a cloud-based transport management system that provides end-to-end visibility for businesses in the transport and logistics industry. Allotrac integrates seamlessly with key business systems to automate workflows and transform your business into a paperless environment from order to invoice.

Does Allotrac have a free trial?

You can sign up to Allotrac and use a free demo site that gives you access to all features. You can then upgrade to a free trial where you can enter your own data and set up integrations.

What other applications do I need to download to run Allotrac on my smartphone or tablet device?

You will need to download TeamSupport QuickSupport on the driver's smartphone or tablet devices. This will enable our support team to log in remotely and assist the drivers should they experience an issue.

How can I download Allotrac on my smartphone or tablet device?

You can find our app on both the Apple App Store and Google Play Store.

Is Allotrac cloud-based or can I run it off a local server?

Allotrac is a cloud-native company and can not be run on-premise.

What web browser does Allotrac recommend to use?

Allotrac is supported on Google Chrome 64+, Microsoft Edge 79+, Firefox 67+, Opera 51+ and Safari 12+.

How much data would a driver use per month with Allotrac?

On average, drivers will need 2GB of data a month to use the Allotrac application.

What devices are compatible with Allotrac?

Android devices are fully compatible. iOS support is coming soon!

How do I download Allotrac on my smartphone or tablet device?

You can download Allotrac from the Apple App Store and the Google Play store.

Does Allotrac provide hardware for my drivers?

Allotrac does not supply hardware. You simply get your drivers to download the app on their smartphone.

Do I need to install hardware in my office to run Allotrac?

Allotrac requires no on-site equipment or infrastructure to be installed.

Does Allotrac have a Zapier connection?

Yes! With Zapier you will be able to intergate Allotrac with the tools your comapny uses, along with thousands of other applications.

Does Allotrac have any API documentation?

Yes, Allotrac has a fully documented API.

Does the API require authentication?

The Allotrac API requires token-based authentication for every request.

What is the Allotrac API used for?

The API allows for the full creation of all the data required for the jobs programmatically.

Does Allotrac have an API?

Yes, Allotrac does have an API. Allotrac's primary integration method is to use a REST API on the instance.

Who does Allotrac host my data with?

Allotrac uses a range of services they may host your data. To learn more about how we host your data, please read our Privacy Policy.

Where does Allotrac host my data?

Our system is hosted across a number of geographically separated datacenters to ensure robust uptime. To learn more about where your daughter is hosted, please read our Data Policy.

What is Allotrac's privacy policy?

To learn more about how we handle your data, please read our Privacy Policy.

Does Allotrac have maintenance costs?

No, the maintenance costs are inclusive of your monthly subscription.

Are there user costs with Allotrac?

No, you can have as many users as you wish. This includes but is not limited to administration staff, allocators and drivers.

Is Allotrac subscription based?

Yes, Allotrac is subscription based.

Do Allotrac pro-rata invoices?

Yes. When upgrading your plan, you will only pay the difference upfront. When downgrading, Allotrac will pro-rata the difference.

How often will Allotrac bill me?

Allotrac will bill you monthly on the date that you started your subscription.

Does Allotrac offer training?

Yes, Allotrac can provide further training after your site is set up. This, however, will incur an one-off cost to the business.

What kind of support does Allotrac offer?

We offer Australian-based phone, email, and live chat support for trial users and customers, from 5 am-8 pm (AEST). Enterprise customers may have a custom Service Level Agreement.